Refund policy

Returns Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not, please review our returns policy below.

Eligible Returns

Returns are accepted within 14 days of receipt.

The product must be unopened and uninstalled to be eligible for a refund.

Products that are open, used, or installed are not eligible for return.

 

Return Process

To initiate a return, please contact us at purewatercanadaretail@gmail.com within the 14-day window.

Products must be returned to our store location in Fergus, Ontario, between Tuesday to Saturday, from 10:00 AM to 3:00 PM.

Please ensure the product is securely packed and include a copy of your original receipt or order confirmation.

 

Shipping Costs

Customers are responsible for the cost of shipping returned products.

Returned products shipped to us are at the customer’s expense.

 

Refunds

Refunds will be issued once the returned product is received and inspected.

Refunds will be processed using the original payment method.

 

Important Notice Regarding Consumer Rights

This return policy does not affect your statutory rights under the Consumer Protection Act, 2002.  If a product is defective or not as described, you may be entitled to a repair, replacement, or refund regardless of this policy.

Additional Notes

We reserve the right to deny returns that do not meet the above criteria.

For questions or further assistance, please contact our customer service team at Pure Water Canada, 137 Main St W Shelburne, ON  L9V 3K3  

Call +1 (888) 349-7971 or email us at purewatercanadaretail@gmail.com